“Failure is a fact of life. The key is to keep going”: Fred Sirieix on employing ex-offenders, technology and the art of service
Generosity is integral to hospitality.Few people understand this better than Fred Sirieix, who through a seasoned career as maitre d’ in top UK restaurants has earned his stripes as an authority on customer experience. His modus operandi is simple yet effective: he helps restaurants achieve excellence by perfecting each touchpoint in the customer journey, and […]
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What are the Front of House Positions in a Restaurant?
Every successful restaurant needs a top-notch front of house restaurant staff to ensure that everything is running smoothly, and customers are completely satisfied from the moment they walk through the door. Your restaurant’s front of house team should be composed of workers with a variety of skills and talents, so finding the best person for […]
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11 Most Famous Chefs in the World and Their Claims to Fame
Who do you automatically think of when someone says the word chef? Depending on the kind of TV shows someone watches and how skilled of a cook they are, you might get several different answers featuring chefs with differing levels of fame. If you’re an aspiring chef yourself, take a look at the most famous […]
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Should I Be Claiming All Of My Tips? Advice for Restaurant Servers
As a server in the US, you likely rely on tips from guests as the bulk of your income. The question is, should you be claiming all your tips? (Spoiler alert: yes, you should.) Not only is it illegal not to, but it may hurt your income in the long run. Before you leave a […]
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2021 State of Industry Report: Hospitality Trends & More
We surveyed over 2,000 global restaurant owners, operators, managers and guests to see how the past year has changed their views on the industry, for better or worse, and how they plan to adjust and adapt. Read on to learn: Read the full report Over 2,000 restaurant operators and guests share their views on restaurant […]
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Trade War Leads to Increase in Hemp Farming
Story after story this year has highlighted the tough year that farmers are having. A much wetter than normal spring and summer in the Midwest has hampered crop growth. Worse, though, is the country’s ongoing trade war with China, which has closed off one of America’s biggest export markets for soybeans. But a change in […]
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No More Foie Gras in New York City
“If you can make it here, you can make it anywhere.” Scratch that. Now you can make foie gras anywhere but New York City. That’s because the NYC City Council overwhelmingly voted on Wednesday in favor of banning the sale of the (delicious, admittedly) delicacy, considered by many to be the pinnacle of French haute cuisine. Remind Me What […]
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How Influential Are Social Media Influencers?
Being a “social media influencer” has got to be the greatest job in the world, or so it would seem. Simply by becoming well-connected on the Internet, you can be paid for touting a product. If you become extremely well-connected — like, say, the Kardashian clan’s Kylie Jenner — you can command jaw-dropping fees. Jenner, […]
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Can a Small Business Owner File for Unemployment?
We hear all the time about unemployment benefits for laid-off workers. But what about unemployment benefits for business owners? If you owned an unlucky small business (or you owned a business during an unlucky time such as the COVID-19 outbreak), are you out of luck when it comes to unemployment? In normal times, you would only […]
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Should Businesses Be Protected From COVID-19 Lawsuits When They Reopen?
As states begin to lift COVID-19 lockdowns, many businesses face uncertainties as they open their doors again. How many of their customers will come back? How many of their employees will come back? Besides those concerns, they may also be asking themselves about new legal risks that might arise as they resume business. What kind […]
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