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Putting the art before the cart: how the Last Bookstore became a Los Angeles landmark

Once upon a time…a book lover become a bookstore owner In a downtown Los Angeles loft, The Last Bookstore was opened in 2003. Slowly, it has grown in size (it’s now housed in a 22,000 square foot former bank building on Spring street) and become both a local institution and tourist haven. These days, you’ll […]

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“Failure is a fact of life. The key is to keep going”: Fred Sirieix on employing ex-offenders, technology and the art of service

Generosity is integral to hospitality.Few people understand this better than Fred Sirieix, who through a seasoned career as maitre d’ in top UK restaurants has earned his stripes as an authority on customer experience.  His modus operandi is simple yet effective: he helps restaurants achieve excellence by perfecting each touchpoint in the customer journey, and […]

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