Putting the art before the cart: how the Last Bookstore became a Los Angeles landmark
Once upon a time…a book lover become a bookstore owner In a downtown Los Angeles loft, The Last Bookstore was opened in 2003. Slowly, it has grown in size (it’s now housed in a 22,000 square foot former bank building on Spring street) and become both a local institution and tourist haven. These days, you’ll […]
Continue Reading
“Failure is a fact of life. The key is to keep going”: Fred Sirieix on employing ex-offenders, technology and the art of service
Generosity is integral to hospitality.Few people understand this better than Fred Sirieix, who through a seasoned career as maitre d’ in top UK restaurants has earned his stripes as an authority on customer experience. His modus operandi is simple yet effective: he helps restaurants achieve excellence by perfecting each touchpoint in the customer journey, and […]
Continue Reading