7 Ways Technology Has Improved Customer Service

It’s no secret that technology has drastically changed the way we live and do business. Customer service is one area that has seen a major overhaul thanks to technological advances. Here are seven ways technology has improved customer service: 1. Quick and easy access to information: In the past, customers had to call or visit […]

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How to Create a Good Customer Experience

Customer centricity is just good business – full stop. By placing the consumer at the heart of your decision-making process, and by prioritizing customer satisfaction over other, traditionally “more serious” metrics like sales and conversion rates, you create a direct line to your company’s most valuable asset, and ensure loyalty and CLV longevity. But how […]

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7 Non-Negotiable IT Services for Nonprofits

Nonprofits rely on technology to fulfill their missions, but often have limited resources. As a result, it’s essential to identify which IT services are non-negotiable. 1. Email and calendaring: These days, most organizations rely on email as their primary means of communication. For non-profits, it’s essential to have a reliable email system that can handle […]

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How to Open a Small Business

Opening your own small business is a lofty goal. However, it’s one that requires a lot of both personal and financial investment to get off the ground. Fortunately, it’s not too hard to open a business these days. But you do need to be diligent on how you go about this. In this article, we’ll […]

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Cloud Computing and its Impact on Small Businesses

Cloud computing has been around for more than 20 years and continuously serves competitive advantages to many businesses. Not only that, this technology plays a major role in how businesses function nowadays. As per RightScale’s State of the Cloud Report, “91% of businesses used public cloud, and 72% used a private one.” Most enterprises utilize […]

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