7 Ways Technology Has Improved Customer Service

It’s no secret that technology has drastically changed the way we live and do business. Customer service is one area that has seen a major overhaul thanks to technological advances. Here are seven ways technology has improved customer service: 1. Quick and easy access to information: In the past, customers had to call or visit […]

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How to Create a Good Customer Experience

Customer centricity is just good business – full stop. By placing the consumer at the heart of your decision-making process, and by prioritizing customer satisfaction over other, traditionally “more serious” metrics like sales and conversion rates, you create a direct line to your company’s most valuable asset, and ensure loyalty and CLV longevity. But how […]

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7 Non-Negotiable IT Services for Nonprofits

Nonprofits rely on technology to fulfill their missions, but often have limited resources. As a result, it’s essential to identify which IT services are non-negotiable. 1. Email and calendaring: These days, most organizations rely on email as their primary means of communication. For non-profits, it’s essential to have a reliable email system that can handle […]

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