3 Ways To Have More Positive Interactions With Your Customers
To create a loyal and happy customer base for your business, you have to treat every customer interaction as if the future of your business depends on it—because it does. But in the thick of running your business, it can be easy to forget that every person you interact with can have a direct and immediate impact on your business. And what can be even harder is to convey this to your customer service staff.
If this aspect of customer service is something that your organization has been struggling with in the past, consider using the tips mentioned above to help you find three ways to have more positive interactions with your customers.
Be Transparent In Every Interaction
For most customers, they recognize that there are real people running a business, so for things to not always happen as they should or as seamlessly as possible is to be expected. But what most customers can’t look past is feelings of being deceived or even lied to.
Knowing this, you should commit to all of your customer interactions being as transparent as possible. If you’re using AI customer support as part of your customer service programs, let your customers know. If you have a customer service representative who isn’t sure about something, give them directions to let the customer know this and then figure out the best course of action with some added assistance. But if you try to pull something over on your customers rather than being transparent from the get-go, they’ll likely realize this and won’t react well.
Let Customers Know How Much You Appreciate Them
Another thing that you can do to make sure that all of the interactions customers have with your business end up being positive ones is to show your appreciation as much as you can.
While this can easily be done by thanking people for reaching out to your customer service staff when they have a problem, you can also train your staff to interact with customers in such a way that gratitude is always there. You can train them to thank people for their patience rather than apologizing and can show appreciation after interactions through the use of thank you notes or even discount codes.
Give Them More Than They’re Expecting
To truly leave all of your customers feeling happy at the end of every customer service interaction with your business, your goal should be to give them more than they were expecting from you. If you can go above and beyond what the customer was seeking when they reached out for help or clarification, not only will that customer always remember the experience, but they will also be likely to share that experience with others, potentially bringing you in a lot more business for just a minor sacrifice or inconvenience on your end.
If you’re wanting your customers to have more positive experiences and interactions with your customer service team, consider using the tips mentioned above to help you get to this point.
