12 Marketing and Promotion Ideas for Retailers

Retail marketing helps your business expand its reach, connect with customers, nurture relationships and tell your brand story. It can also be used to differentiate yourself from your competition.  Fortunately, marketing isn’t just a luxury for large businesses with big budgets. There are tons of marketing options that can help retail businesses in every industry […]

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Rooted in Culture: How Hispanic Businesses Amplify their Heritage 

From a Mexican restaurant with Caribbean and South American influences in Boston, to a Latin American resort wear and swimwear store in Miami, Hispanic businesses come in all shapes and sizes. They are also one of the fastest growing business groups in the United States.  The number of Latino businesses in the US grew 34 […]

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“Failure is a fact of life. The key is to keep going”: Fred Sirieix on employing ex-offenders, technology and the art of service

Generosity is integral to hospitality.Few people understand this better than Fred Sirieix, who through a seasoned career as maitre d’ in top UK restaurants has earned his stripes as an authority on customer experience.  His modus operandi is simple yet effective: he helps restaurants achieve excellence by perfecting each touchpoint in the customer journey, and […]

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What are the Front of House Positions in a Restaurant?

Every successful restaurant needs a top-notch front of house restaurant staff to ensure that everything is running smoothly, and customers are completely satisfied from the moment they walk through the door. Your restaurant’s front of house team should be composed of workers with a variety of skills and talents, so finding the best person for […]

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2021 State of Industry Report: Hospitality Trends & More

We surveyed over 2,000 global restaurant owners, operators, managers and guests to see how the past year has changed their views on the industry, for better or worse, and how they plan to adjust and adapt. Read on to learn: Read the full report Over 2,000 restaurant operators and guests share their views on restaurant […]

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