Sanctioning Russia: Reminiscent of the Cold War

Although the conflict is now between Ukraine and Russia, Russia’s invasion has prompted some of the most dramatic action from the U.S against Russia since the Cold War. In an effort to dissuade war, the U.S and West at large have made efforts to sanction Russia. The most notable sanction comes from the complete ban […]

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7 Ways Technology Has Improved Customer Service

It’s no secret that technology has drastically changed the way we live and do business. Customer service is one area that has seen a major overhaul thanks to technological advances. Here are seven ways technology has improved customer service: 1. Quick and easy access to information: In the past, customers had to call or visit […]

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How to Create a Good Customer Experience

Customer centricity is just good business – full stop. By placing the consumer at the heart of your decision-making process, and by prioritizing customer satisfaction over other, traditionally “more serious” metrics like sales and conversion rates, you create a direct line to your company’s most valuable asset, and ensure loyalty and CLV longevity. But how […]

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7 Non-Negotiable IT Services for Nonprofits

Nonprofits rely on technology to fulfill their missions, but often have limited resources. As a result, it’s essential to identify which IT services are non-negotiable. 1. Email and calendaring: These days, most organizations rely on email as their primary means of communication. For non-profits, it’s essential to have a reliable email system that can handle […]

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