Benefits of Chatbots and Humans that Help Grow Businesses

There are many factors to consider when starting a business: branding your merchandise just the right way, advertising so your target audience is enticed to what you are selling, and most maintaining customer service. While the product or service you are selling may be fantastic, customers also want to feel that their needs are being taken care of.

No matter the size of your business, you can still find AI tools to help enhance your company’s customer service. Making the change to AI with a virtual call center is a big jump, but there are countless upsides to structuring that way:

Cost effectiveness is key

When a customer calls looking for answers, you can provide services to help such as chatbots. These tools help answer questions twenty four hours a day even on holidays. With regular employees, you may run into issues during holidays such as Christmas or other times where taking time off may be an issue.

Labor laws require people to get paid time and half whereas computers who can gather the same information dont need that extra cash in the bank. You can begin by creating the bots to handle simple issues and eventually over time, these bots become smarter. That way, you don’t have to worry about mistakes humans make during high volumes of calls; the automated system fixes it for you.

Your human employees can also help save the company money when they’re able to do their jobs from home. These freelancers usually make phone calls or receive calls from a remote location such as their house or even a smaller call center. Small businesses can benefit saving money from this especially when customers make multiple calls asking about their orders.

Customer consistency

Virtual call centers also provide bots who have a consistent and pleasant mood. Your chatbot will always treat customers the same, as they are programmed to. If an employee isn’t having a great day there is no worry about your customer seeking out a manager to talk to or lodge a complaint.

Virtual call centers can be designed to handle the everyday frequently asked inquiries that don’t necessarily need a human to answer. Call centers also handle high volumes of calls.

Dynamic workplace adaptation

Even medical offices can utilize such programs to help out patients. The use of medical call center software companies can provide a variety of services such as SMS, video libraries, and messaging through social media outlets to help obtain information.

They can also help relay helpful information, like basic office information, tips for maintaining a healthy lifestyle, and directions for how to use certain medications. Chatbots can be programmed to help coach people ethically and human-like in their responses.

Humans and AI can collaborate

For many, AI is the future and can see it as a huge advantage in their business. However, humans and bots can also benefit symbiotically. While many people would like direct answers to their concerns and problems, a human can help in other ways. For example, when you are hitting prompts while waiting on that long phone call. Your issue may be unique and not available on the automated menu. A human agent can be better qualified to figure out exactly what’s needed. AI can route the call accordingly to either a shorter wait time with the appropriate agent. This is where great customer service comes in handy, especially if you are selling a product.  

Leaving a positive impression can mean more return business. So, while a bot treats everyone the same, a person who goes out of their way to help a customer can be a pricelessly huge asset.

Adam Hansen

Adam is a part time journalist, entrepreneur, investor and father.