How Omnichannel Technology is Transforming the Retail Industry
In the 21st-century, the retail industry is increasingly sophisticated as consumers are demanding a seamless shopping experience from start to finish. These expectations had begun to take shape before the COVID-19 pandemic. However, the drastic upheaval during that time spurred multiple channels for customers to find and purchase products. With the pandemic winding down, forward-thinking […]
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How Omnichannel Messaging Can Solve Customer Engagement Issues
Nowadays, consumers are very tech-savvy and knowledgeable about how companies operate and what they have to offer. Unfortunately, many brands don’t utilize enough high-tech tools and solutions to encourage better customer engagement. When that happens, it can lead to dissatisfaction and resentment, sending customers running to your competitors. Thankfully there are solutions providers, like Mitto, […]
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