Multi-services Business Statistics: Check to Act and Operate Smart in Market!

Nowadays, customers are more likely to pay for the convenience mobile apps provide to them. Be it hot meals, day-to-day essentials, or anything else; they want everything from a single place. This has brought the multi-service business concept into the spotlight. So, if you’re considering becoming a part of the growing market and want to look into multi-service business statistics, then have a quick look over this blog. 

On-demand Service Market is Evolving: Check How?

On-demand services market size is expected to grow by USD 1.77 Trillion in Europe alone. The market is predicted to boost at a 50% CAGR between 2020 and 2025. The on-demand service market encompasses digital marketplaces that deliver convenient access to services like taxi-hailing, grocery delivery, gadget repair, etc. The demand for on-demand services is growing due to their easy accessibility and convenience. 

The CBInsight report represents that more than 20 out of 300 private companies estimated at $1 billion belong to the on-demand niche. The on-demand business sector has around a $200 billion valuation. More entrepreneurs these days are choosing to automate their business operations and become part of the growing on-demand business market. 

The on-demand economy is engaging approximately 22 million users annually who spend almost 57 billion on one or other services, including marketplace, transportation, etc. More than 55% of prevalent consumers of the on-demand economy are men, while 45% are women. 

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Approximately 300 companies offer on-demand services in more than 15 countries. Business giants like Gojek, Grab, and others are providing multi-services making customers’ life smoother. However, looking at the growing opportunities in the sector, many

entrepreneurs are investing in ready-to-use apps like gojek to automate their business operations and satisfy the growing demand of individuals. 

Multi-service Business Facts and Figures You Can’t Ignore

The global multi-service business market size is expected to increase by millions as more people search for convenient ways to get all their day-to-day work done. Be it settling payments, ordering pizza, or finding professionals for daily chores, they want everything with a single click. This has increased great opportunities for online multi-service businesses like Gojek, Grab, or any other. 

On-demand meal delivery market is expected to hit around 160 billion by 2023. The meal and grocery delivery segments say great increases during COVID-19 and lockdown. As more people ordered food and groceries online, many well-known brands like Uber started to deliver daily essentials and ready-to-eat meals to customers’ doors. 

Southeast Asia’s online meal delivery spend increased by 30% in 2021. Gojek alone had around 2 billion food delivery sales in the year. The below image shows the market share of different delivery companies in Indonesia, Thailand, Singapore, and other countries. 

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Gojek is a multi-service platform that is not only expanding its ride-hailing in Thailand and other regions but also focusing on catering to customers’ needs by providing various services like home services, grocery delivery, payment settlements, and more. 

Getting inspired by Gojek success and the business model of multiple services offering, many business owners are choosing to automate their operations. If you have a business plan and looking to give a digital touch to your business, you need to have a look at how to build an app like Gojek guide; this will help you start smart also without any delays. 

Top Multi-service Business Market Shares and Facts to Look into!

You can have a look at small business statistics to know how important it is to take the business online. Having brick-and-mortar stores is no more enough in today’s continuously evolving market. Tech-savvy customers expect to have quick access to different services ensuring to make their lives smoother and faster. 

They are more likely to use an all-in-one service app like Gojek, Grab, Rappi, and more. If you are confused about why to launch your multi-service business, how it can help you make a profit, and more, have insight into top multi-service business market share, facts, and their success history. 


Launched in 2011, WeChat is a Chinese social networking, payment, and instant messaging app. It has been developed by Tencent and has more than 1 billion monthly active users worldwide. 

The advanced eCommerce goal of the company is to hit $250B in transactions. The platform enables users to chat, play games, arrange video conferences, and perform many other activities. You can also launch a business platform with a wide range of functionality. 


Founded by Mudassir Sheikha, Careem is a multi-service app that offers food delivery, digital payment, ride-hailing, and services to its users. The company is operational in 100 cities and twelve countries. 

The company has recorded more than 43 million rides in just the first 10 months of 2021. Careem has more than 48 million registered users; the number is expected to increase in the upcoming years as the multi-service brand is looking for ways to satisfy its customers’ demands in the most effective manner. 


The Colombian-based multi-service app has 23 billion downloads in Brazil alone, followed by Mexico with approximately 19 million downloads. You can get groceries, pharmacies, hot meals, and more delivered at your doors anytime and from anywhere you want. 

An all-purpose delivery app was launched with the aim of providing personal assistance to users. You can make digital payments through RappiPay, order food by searching for restaurants, and more, right from a single platform. 


With more than 29 million monthly active users, Gojek has gained huge popularity in Indonesia. Launched in 2009, the multi-service app has partnered with millions of merchants and partners to offer amazing service to end users in different regions. The company started its service with 20 motorbike drivers and now expanded its platform service to hot meal delivery, digital payments, and more with ease. 


Gojek and Grab cover most of the market share in the ride-hailing market in Indonesia. Singaporean multinational companies cover around 35% of the market share in Q1 2022; this number is expected to boost steadily in the upcoming years. The company offers users access to ready-to-eat food delivery, transportation, digital payment, and other services on their demand.

The above-listed facts and figures might help you to have deep insight into multi-service business statistics. Moreover, the list of top multi-service market shares and facts might help you make a smart choice to get started by developing a mobile app for your business. However, there are a lot more multi-service brands that are satisfying the growing demand of customers systematically. 

Race of Multi-service Business Has Started: Become Part of it!

More customers these days prefer to get all their demands satisfied from a one-stop solution. Hence it’s a smart choice to invest in an all-in-one solution that helps you manage multiple business services right from one place. If you are looking to build a platform similar to Gojek or any other multi-service solution, then we can help you with the same. 

Jared Freen

Jared is a dynamic and driven journalist with a passion for uncovering the truth and sharing untold stories. With over a decade of experience reporting from the front lines of some of the world's most volatile regions, Jared has a reputation for fearlessly pursuing the facts, no matter how challenging or dangerous the situation.