The Core Values that Make Mr. Cooper Mortgage a Great Place to Work
Mr. Cooper is a leading mortgage company based in Dallas, Texas. With over 3 million customers across the country, Mr. Cooper is one of the largest servicers in the United States. What has driven the success of Mr. Cooper, and what can you learn from their example? Read on below to find out.
Companies don’t drive results. People do. As a certified Great Place to Work, Mr. Cooper knows a thing or two about creating a culture where great people can thrive. Every year, Mr. Cooper honors the employees that truly embody the core values of being a Cooper – challenging convention, championing customers, and cheerleading the team. These are the values that help Mr. Cooper create a world-class experience for their customers and their team members.
Being a Champion, Challenging Convention, and Cheerleading Your Team
Here is what Mr. Cooper’s core values of challenging convention, championing customers, and cheerleading the team look like in real life.
What it takes to be a champion for your customer
You cannot be a true champion for your customers without having the resilience and integrity to always do right by the customer, irrespective of challenges you may face in the market, in the office, or elsewhere. The inspiration to be a champion for the customer almost always comes from within; it is an internal desire to do better, be better, and achieve better for the customer. The Mr. Cooper team is comprised of smart, talented, and motivated professionals who share similar goals: to leverage their skills and expertise to deliver astounding results for customers, to create value for the company, and to grow and progress personally and professionally in the process.
Every day, you should learn something new. This can be done by seeking out learning opportunities or connecting with a mentor, or via learning from your coworkers slowly and incrementally over time. The more we know as people, the more we grow, and this will better position you to do better and to do right by yourselves, teams, company, and clients.
What it takes to be a challenger of convention
We all come from different, diverse backgrounds and have unique viewpoints, experiences, and opinions. Challenging convention means being open to new approaches and ideas, even when they do not align with traditional definitions of how things should be done or how things have always traditionally been done. You grow stronger swimming against the tide, not with it, and when we get uncomfortable and leave our comfort zone and tackle new ideas or innovations or technologies or approaches head-on, that’s when real change becomes possible.
To be an effective challenger of convention, you need the fortitude and perseverance required to stick with a new idea or opportunity and not waver at the first sign of failure. You need to know how to pick your battles and how to prioritize between must-haves, nice-to-haves, and other goals. Whether you’re going through a rough patch or a good streak, this too shall pass. Stay grounded in reality, collaborate with your team on building creativity into all that you do, and always be open to new ideas.
What it takes to be a cheerleader for your team
To be an effective cheerleader, you must unwaveringly promote the efforts of your team. This means celebrating successes, building rapport, supporting their ideas, and being there for them when they need you, in whatever capacity that may take. It means you are willing to take one for the team, to get your hands dirty working toward shared goals, and understanding that when one of us wins, we all win because we are all in this together. The very essence of being a cheerleader means wholeheartedly embracing the idea of collective success trumping individual accolades.
What Mr. Cooper’s Core Values Mean for the Customer
Keeping the interests of the customer at the forefront of every decision you make will ultimately determine your success or failure. For example, if you want to challenge a convention or propose a better way to do something, first ask yourself if the customer will ultimately benefit from the proposed change. If yes, you can wholeheartedly move forward with the proposal. If not, you can take a step back to reassess your approach.
Similarly, when it comes to collaborating with your team and cheerleading shared initiatives, everyone on the team must be on the same page working toward common goals. If not, disparate efforts will not get you where you need to go, and the customer will suffer. If you drop the baton while handing it off during a relay race, everyone loses. You must work together and recognize that everyone’s contributions are important parts of helping you, your team, the company, and the client reach predetermined goals.
By designing corporate performance around the ability of individuals to champion their customers, challenge conventions, and cheerlead their coworkers, Mr. Cooper and the company’s mortgage services are setting a new industry standard.
Whether you’re just starting out or a seasoned pro, Mr. Cooper has many opportunities available! Check out their job openings here.