Mastering The Art of IT Service Desk Management In 2022

Advancement in technology over the decades has given rise to many innovations and software solutions. One of which is cloud technology. 

Cloud-based software existed as far back as the early 2000s. However, the introduction of cloud technology was met with a lot of skepticism at first. 

Upon introduction into the IT space, cloud software was regarded as a hoax until the internet happened. The rise of the internet created a demand for a more advanced flexible system which led many to consider the cloud-based alternative.

Cloud Computing now in Vogue? 

In recent times, Cloud computing has gained massive popularity and is currently the vogue word in the IT industry in 2022, with the shift to the cloud by ITSM service providers.

This can be attributed to the many benefits that cloud technology offers. It is now considered to be the future of IT infrastructure and ITSM service providers are rapidly turning from on-premise software to advanced cloud technology. 

Cloud-based software refers to software that is operated, owned, and delivered remotely. A cloud provider delivers the software to users and users have remote access to cloud tools. 

The core difference between cloud computing and on-premises software is third-party hosting in cloud computing as compared to in-house integrations in an on-premise environment. 

Limitations of On-Premise Solutions

Many IT solutions have been on-premise, manually installed on a company’s servers and for the longest time, this was the best solution for organizations. The on-premise application offered reliability, security, and control and this was arguably an advantage it had over the cloud. However, the limitations of on-premise environments outweighed the benefits, hence the shift to the cloud. 

One of these limitations is the management and maintenance costs of the on-premise solutions which are costly as compared to cloud computing environments. 

Additionally, on-prem software requires in-house server hardware installation, software licenses, and on-site IT technicians (to provide support, manage potential risks, and fix issues). This is excluding the amount of maintenance that is required in case of a malfunction. 

On the other hand, Cloud technology offers a more seamless application— guaranteeing benefits like faster innovation, cost reduction as users only pay for the tools and resources used, and flexible resources where users can scale up and down depending on their requirements. 

Benefits of Cloud Software over On-Premise

Cloud software provides flexibility for enterprises, reliability to its users, time and cost-saving qualities, improves agility, delivers scalability, and overall caters to the demands of an increasingly complex IT environment. This makes it an attractive solution over on-premise software. 

For this reason, lots of organizations are testing the waters of cloud technology, and the need to leverage cloud services is becoming increasingly evident for organizations looking to achieve their business goals. 

Cloud service providers envision a future of cloud technology where more organizations operate via the cloud and have access to various cloud-based data centers at inexpensive competitive prices. 

Cloud computing transforms how IT service providers deliver and manage their services. With the cloud features, ITSM service providers can now deliver an enhanced solution remotely. 

This allows service providers to be less focused on the management and maintenance of infrastructure as with on-prem, and more focused on designing, delivering, transitioning and improving services that utilize cloud computing to deliver a great solution to users. 

With detailed planning and adequate preparation, IT service providers can now leverage the potential of cloud computing through cloud migration to deliver dynamic offers. 

Fortunately, users who still want the flexibility and control of on-premise software have the option of utilizing Spiceworks alternatives which are great on-premise software options for teams. 

Spiceworks software has traditionally been hosted on-premises (Legacy Desktop), but the advancement in cloud technology and recent cloud computing solutions have allowed Spiceworks providers to deliver their services via the cloud.

Adam Hansen

Adam is a part time journalist, entrepreneur, investor and father.