Management and Sensitivity Training Program

It is not difficult to offend someone in society today. It seems the slightest idea, thought, gesture, or spoken word misconstrues into an intention that wasn’t there. No one particular person is guilty; everyone seems on edge, and it, unfortunately, transfers to the workspace. That’s where people realize this is not the way things are supposed to go, nor is the work environment one to tolerate it.

While most people believe they’re sensitive to other people’s feelings, that’s not always the case. You might feel your comments are harmless, but there’s likely an ounce of ignorance included in the content or the accompanying behavior if there is an offense taken.

In many work settings, a diverse group can ideally function productively and pleasantly, with little chance for complaints of intolerance traveling to the manager.

These offices more often than not follow a positive example in their management team who only respects each member of the team. Usually, if a single complaint makes its way to the bosses, many more follow because that’s the atmosphere determined by leadership.

Management needs to set the example. In order for bosses to do that, most should engage in sensitivity training to teach them how to be considerate and understanding as a leader and how to behave in the workplace. Above anyone else, these individuals need to have exceptional people skills and be able to help others learn how to work cohesively.

Importance of Sensitivity Training for Managers

Managers are the core for every business serving as the primary operating force, the staff support, and the leader, most employees, to be a role model. Any behavior the management team exhibits will likely be mimicked by those in the trenches. If your managers are disrespectful or intolerant with any of the team members or among themselves, it’s something that will translate from one coworker to another as well.

That’s why all managers must participate in sensitivity training with a professional service like Proven Training Solutions and keep themselves up to date with the coursework. As society is now seeing, things can change drastically quickly, giving intolerance a whole new face. Some reasons you should involve yourself in training as a manager:

** Diversity and Cultural Awareness

Sadly in our day and age, people continue to be prejudiced and biased. After becoming educated and civilized, you would genuinely believe these things would not exist in this present world, but unfortunately, some people have not evolved.

Grabbing at the slightest defense possible to muster for people like this, you could say they may be unaware of their misbehavior. Still, whether negligent or not, they leave people offended, which causes issues within an organization.

If you’re in a management position, you must take the necessary steps to prevent miscommunication with employees and raise cultural awareness so that the staff understands that you indeed care for their wellness. Team members appreciate leaders like this and want to work with these managers. Read for guidance on creating a diversity and inclusion training program.

** It Displays an Air of Support To The Team

When you, as the manager, take the time to engage in sensitivity training, it speaks volumes for the staff showing that you have an interest in bringing awareness for cultural and diversity issues. It will bring a sense of support to the office as a whole and offer a layer of protection to each individual.

All reputable companies should have a vested interest in their employees’ well-being. Each leader should want to do what they can to ensure a positive work environment so that each staffer feels safe, secure, and accepted.

** Behavior Can Harm Business Overall

Not only do ugly behaviors harm and disrupt harmony in the immediate environment, but it also leaks into relationships such as those with potential clients and consumers. If you cater to harassment and discrimination, there is a mandatory need for sensitivity training because there is a severe lacking towards other people.

Suppose you’re a manager who goes through the training but is not participating in the behavior. In that case, it’s essential to ensure that the employees receive the benefits of your coursework so that these harmful interactions cease. You want to make sure to recognize what’s happening as soon as it starts before it gets out of hand because these types of disputes can turn problematic and have serious consequences.

You don’t want someone in your employ to end up hurt or worse because you weren’t paying attention or did nothing to make sure the staff had the tools they needed to cope with underlying troubles. Sensitivity training can make you more aware of your surroundings, help you to see where there might be troublesome situations, and allow you to get the instigator’s help before it’s too late. Go to to learn about diversity management.

Final Thought

Sensitivity training needs to begin at the top of the ladder in the workforce. One reason is that employees look to leaders as role models and often mimic the behaviors they see displayed. A boss who shows only respect and tolerance for staff and fellow team members will encourage the department to work cohesively and harmoniously together.

It can also prove challenging for someone in a leadership position to recognize behavior problems within the ranks without proper training to enable them to identify issues. Once you learn what to look for and can identify it early, it’s possible to prevent harmful situations from happening in extreme behavioral conditions like discrimination or harassment scenarios.

When you have a well-run, tolerant office of people who work together respectfully and happily, it translates to clients for whom you make job proposals and consumers who shop with you.

These individuals retain the impression you leave them with. A harmonious, diverse company presenting as a team ready to do business stands out on the market, which is hard to do with competition so fierce.

Optimum business success comes with recognizing your own shortcomings and fixing them. Sensitivity is not a strong suit for everyone in the business world. Still, it should be a primary skill, particularly if you want your business to grow to its highest potential.

Adam Hansen

Adam is a part time journalist, entrepreneur, investor and father.