Is a Managed Service Provider Model Better for IT Support?

There are many different options available when it comes to information technology (IT) support, and it can be difficult to decide which model is right for your business. One option that you may want to consider is a managed service provider (MSP) model.

An MSP provides outsourced IT services on a monthly basis. This can include everything from monitoring and maintaining your network to providing help desk support. MSPs typically use a combination of on-site and remote support, so they can provide quick assistance when you need it.

One advantage of using an MSP is that you can predict your monthly IT costs. This can be helpful for budgeting purposes. In addition, MSPs typically offer discounts for bundled services, so you can save money by using them for multiple IT needs.

Another advantage of MSPs is that they can proactively manage your information technology infrastructure. This means that they can identify and fix problems before they cause downtime. In contrast, if you have an in-house IT team, they may not be aware of potential issues until they cause a problem.

Managed service providers can also provide expert guidance on how to use technology to improve your business. For example, an MSP can help you choose the right software for your business and train your employees on how to use it effectively. They can also offer advice on which hardware upgrades will help improve your productivity.

Last but not least, MSPs can reduce your stress levels. When you have an MSP managing your IT, you can focus on running your business and leave the technical details to them.

If you’re considering switching to an MSP model for your IT support, there are five things to keep in mind. First, you’ll need to find a reputable MSP that has experience supporting businesses like yours. Make sure to get references and read online reviews before making your decision.

Second, you’ll also need to sign a service-level agreement with your MSP. This document will outline the scope of their services and expected response times. Be sure to review the SLA carefully so you understand what you’re agreeing to.

Third, you’ll need to make sure your MSP has a robust disaster recovery plan in place. This plan should address both data backup and equipment failure. 

Fourth, you should ask about the managed service providers security protocols. Find out how they protect your data and ensure that only authorized personnel have access to it.

Last but not least, you’ll need to decide whether you want to use an  for all of your IT needs or just some of them. If you only need help with certain aspects of your information technology, such as email or file sharing, you may be able to find a managed service that specializes in those areas.

So is an MSP model right for your business? It depends on your specific needs. If you’re looking for predictability and proactive management, then an MSP may be a good option. Just be sure to do your research and sign a comprehensive SLA before making the switch.

Chris Turn