5 Ways Hotels Can Show They Care About Their Guests
If you own a hotel or work in the hotel business, you realize how crucial it is to make a great impression on guests. Patrons of your facility should be able to tell that the owners, management, and staff all care about providing them with a top-notch travel experience. Here are five practical ways to show your hotel guests how much you value them and want to earn their loyalty.
1. Hotels Should Be as Clean as Possible
From the moment a guest walks in the front entrance, they should be impressed with the immaculate appearance of the hotel lobby, dining area, and guest accommodations. Cleaning staff should pay great attention to detail when it comes to mopping floors, dusting, washing windows, and wiping down all surfaces. Bedding should always have a fresh appearance and fragrance. Bathrooms should be sparkling clean, with no soap scum, mildew, or stains left in showers or tubs.
2. Hotels Should Offer Plenty of Amenities
Long gone are the days when guests were satisfied with simply a bed and a warm shower. Nowadays, most guests will expect extra amenities. These can include a pool, weight room, free breakfast, and hot coffee in the lobby and bedroom. Even smaller hotels that may not have all of the bells and whistles that larger chains have to offer can provide guests with high-quality soaps, shampoos, lotions, and other necessary supplies. Upon request, a hotel should be willing to provide guests with common items they may have left at home, such as toothpaste, toothbrushes, dental floss, razors, and combs.
3. Hotels Should Provide Guests with Access to Technology
Most guests expect to be able to have uninterrupted access to technology during their stay. It can be lonely for people who have to leave their families often for business trips. They will appreciate free and secure Wi-Fi access. They also enjoy getting to catch up on the latest movies and television programming. Access to a wide variety of popular television stations including news, sports, and entertainment will let guests know that you care about satisfying their varying tastes and interests.
4. Hotels Should Offer Friendly, Helpful Service
Each guest should be able to pick up on the hotel staff’s welcoming and polite attitude. Everyone from front desk personnel to management, cleaning staff, and support staff should greet patrons with smiles, kind words, and, when appropriate, offers to help them. If a guest has a complaint, staff should be willing to listen and do their best to rectify the situation for the guest while maintaining a patient, pleasant attitude. Service calls should be addressed as promptly as possible.
5. Hotels Should Give Guests as Many Perks as Possible
Hotels that go out of their way to offer special extras to their guests are the ones that stand out from the rest. This can be something as simple as offering guests a welcome bag with treats such as freshly baked cookies, fruit, and water bottles upon their arrival. Plush oversized towels, soft blankets, and luxury furniture are ways you can communicate your desire to make guests as comfortable as possible. You can also provide them with special deals on future stays that reward them for their loyalty.
Finding ways to communicate care and concern for customers is a key to success in the hotel industry. Following these five simple tips can help you get those top reviews and ratings and keep guests coming back for years to come.
