4 Tips to Improve your Pizza Delivery Business

Pizza and delivery have gone hand in hand for decades. Today, at least 1 billion pizzas are delivered annually.

But if you want your customers to call back for more orders, you must be willing to do something extraordinary. Your customers want to get an incredible experience: orders are delivered fast, hot and very accurate.

The following are some tips to help you create a successful pizza delivery startup business.

  • Upgrade Your Point of Sale (POS) System

If you want an efficient delivery system, get a POS that supports pizza delivery. Otherwise, how will you keep track of your orders?

Luckily, many of the POS systems in the market today support online ordering and delivery. It’s just a matter of evaluating them to choose one that suits your business needs and wants.

Once you buy the POS system, set it up to serve your customers. Set a specific call area where your attendants will be receiving these orders. Ensure the area is out of sight and earshot from your dine-in customers.  

  • Set Clear Expectations

It’s frustrating when you promise a 30-minutes delivery only to deliver after an hour. Most customers hate this trend and are likely not to buy anything from you ever again.

But how do you prevent this from happening? You’ll need to set clear and firm expectations with your employees. Ensure the delivery process is designed to meet these expectations.

Even if the delivery takes one hour, your customers will not mind if they know what and when to expect. Similarly, if the traffic in your dine-in is high, learn to prioritize on them without neglecting the others. Let them know in advance that their orders may take some time to process and deliver.

  • Assemble Your Delivery Fleet

Initially, it’s cheaper for your employees to drive their cars in delivering your orders. However, the insurance and maintenance costs aren’t worth in the long run.

Plus, when using other people’s car for the task, you don’t have the freedom to brand them the way you want. That’s different when you buy your delivery vehicles.

In doing so, you’re able to ensure that they’re adequately insured. Also, you have the freedom to brand the vehicle in a way that suits you and your company better.

  • Train Your Drivers for Speed

In most cases, you’ll tell your drivers to be quick in their deliveries. However, that’s not enough if they don’t know the roads or streets to use and how to avoid traffic jams.

Even when the drivers are familiar with the routes, be sure to update them on traffic status. Be sure to show them the faster routes before they leave.

Be quick to remind them that being fast doesn’t mean they put their lives and that of others in danger. It’s about getting the quickest route while still observing the set traffic rules and regulations.

Adam Torkildson