22 Online Ordering Statistics Every Restaurateur Should Know in 2022

You’ve heard it before and you’ll hear it again: the popularity of online ordering is on a meteoric rise. Direct-to-consumer pickup and delivery options are gaining popularity across the nation, including restaurants. Online ordering and mobile apps for food has taken off in 2019. It will only grow faster.

Mobile and online orders have become increasingly popular across many industries. Consumers now look for solutions to simplify their lives. Even the most skeptical consumers are now using online ordering as a way of ordering their meals. restaurant POSto provide better service for guests However, it is just as important to offer online ordering options for digital customers. 

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Restaurant online ordering statistics

We have 23 statistics to help you understand how effective online ordering can be for savvy restaurateurs who rely on data in making business decisions.

  1. 60% of U.S. Consumers Once a week, order delivery and takeout.
  2. These third-party delivery companies are used by 31% At least two times per week.
  3. Spending is 34% for consumers Minimum $50Order food online and pay per order
  4. 20 percent of respondents say They spend more for off-premise ordersIt is a far better experience than a traditional dine-in.
  5. Delivery and ordering can now be done digitally • Grown 300% quickerMore dine in traffic than ever since 2014.
  6. 70% of consumers say they’d Instead, order from the restaurant directlyThey prefer that the money they spend at the restaurant goes directly to them and not to a third party.
  7. 57% of millennials claim that restaurant food is delivered for them. Watch TV and movies at your home.
  8. 59% are millennials who place their orders at restaurants Takeout and delivery.
  9. 33% say that they’d be happy to Pay a higher price for faster delivery service.
  10. 87% Americans agree with third-party delivery of food services. Makes their life simpler.
  11. That is what 45% consumers believe. Mobile ordering and loyalty programsI would encourage them more to shop online.
  12. 63% agree with this statement. It is easier to have deliveryIt’s better to eat out together than with your family.
  13. Americans that haven’t used third-party delivery services for restaurant delivery say they don’t use them. They prefer fast delivery (31%), high restaurant selection (28%), minimum order requirements (27%) or first-use coupons (26%). It would be a motivating factor for them to give it a try..
  14. Restaurant owners say this 60% Delivery has led to incremental sales.
  15. Mobile apps and smartphones will allow you to place orders. a $38 billion industryBy 2020
  16. Pizza chains reported A 18% IncreaseComparing phone orders to online orders, customers spend more on mobile orders.
  17. A third-party delivery service can be a great option. Increase restaurant sales by 10-20%.
  18. Deliveries could increase an average annual rate of 5% Mehr than 20%To $365 billion in global GDP by 2030 from 35 billion
  19. 43% of restaurant professionals said they believe third-party apps—many of which withhold data—It can interfere with the intimate relationship that exists between a restaurant/bar/pub owner and his customers.
  20. Online orders placed with restaurants by customers This restaurant will be visited 67% more often than those who don’t. 
  21. It’s estimated that Nearly 11% will be made up of mobile orders in QSR salesBy 2020
  22. Visits to U.S. restaurant where guests are invited Pay by smartphone app increased by halfStarting in 2017-18
  23. Own your online ordering system: 40% of professionals in restaurantsAccording to them, third-party apps could interfere with the restaurant’s direct relationship with its customers.


Online ordering can have a positive impact on your restaurant.

Order online is still growing in popularity and if hungry consumers can’t order from your restaurant, they might go elsewhere. An example of integrated online ordering can be found at a Vancouver Ramen Restaurant.

Kenn Pluard knows the value of the interplay between technology and foodservice. Kenn Pluard is keeping his delivery fees down by integrating a solution that allows 70% of customers to order directly from restaurants. Having online ordering on the Kenji’s Ramen website saves them from being hit with third-party commission fees.

After implementing a native online ordering solution, Kenji’s Ramen saw huge results in their own restaurant:

  • The online ordering option has resulted in a 10% increase in sales.
  • Kenji’s saves 35% per order by using an owned online ordering solution.

“Millennials want a good experience. They expect efficiency, and want to shop online. You have to adapt to them,” Pluard says. “Restaurants can’t be scared to use technology because it’s something that can only benefit them by saving time and eliminating errors.”

Restaurant owners cannot deny that third-party ordering apps have some advantages, but they can’t ignore the benefits of a native online ordering system. 

Are you ready to increase your order while saving on third-party fees and other costs? Look at how Small Biz Sense’s one-stop restaurant management systemOnline ordering integrated with the website can be very helpful.

Cyndy Lane

Cyndy is business journalist with a focus on entrepreneurship and small business. With over a decade of experience covering the startup and small business landscape, Cyndy has a reputation for being a knowledgeable, insightful and approachable journalist. She has a keen understanding of the challenges and opportunities facing small business owners and is able to explain them in a way that is relatable and actionable for her readers.